Cancellation and Refund Policy

CANCELLATION & REFUND POLICY

Last Updated: 29 August 2026

At Hue Artisans, we carefully prepare and pack every order to ensure that it reaches you in good condition. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

By placing an order on our website, you acknowledge and agree to this policy.

1. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, customised, packed, or dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed to the original payment method used for the purchase.

2. Customised Products

All customised and personalised products are non-refundable and non-returnable.

Because customised products are made specifically according to the customer's requirements, we cannot accept returns or provide refunds due to:

  • Change of mind

  • Incorrect selection made by the customer

  • Customer no longer requiring the product

  • Personal preference

  • Minor differences in colour or appearance

  • Incorrect information provided by the customer during the order process

Customers are responsible for carefully checking all personalised details, including names, text, images, colours, sizes, and other specifications, before completing their purchase.

Exceptions for Customised Products

If a customised product is:

  • Damaged during delivery

  • Defective due to a manufacturing or production issue

  • Significantly different from the approved/customised specifications

  • Incorrectly made due to an error on the part of Hue Artisans

please contact us as soon as possible after delivery.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement or refund.

3. Non-Customised Products

Eligible non-customised products may be considered for return or replacement if they are received:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • With missing components

The issue must be reported within 48 hours of delivery.

Requests received after this period may not be eligible for return, replacement, or refund.

4. Damaged Products

If your order arrives damaged, please:

  1. Take clear photographs of the outer packaging.

  2. Take photographs/videos of the damaged product.

  3. Record an unboxing video wherever possible.

  4. Contact Hue Artisans within 48 hours of delivery.

  5. Provide your order number and the required supporting information.

We will review the claim and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund.

5. Incorrect Products

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the product received

  • Photographs of the packaging/shipping label

  • Any other information reasonably required to verify the issue

If the error is confirmed to be from our side, we may arrange a replacement or refund.

6. Return Conditions

Where a return is approved, the product must generally:

  • Be unused and in its original condition.

  • Include all original components and accessories.

  • Be returned with its original packaging where applicable.

  • Not show signs of intentional damage, misuse, or alteration.

Products that have been used, painted, modified, damaged after delivery, or otherwise altered by the customer may not be eligible for return or refund.

Customised and personalised products cannot be returned except where the product is defective, damaged, or incorrectly produced by Hue Artisans.

7. Refunds

Once a refund is approved, the applicable refund amount will be processed to the original payment method used for the transaction.

Depending on the payment provider or bank, the amount may take approximately 5–7 business days to reflect in the customer's account.

The actual time taken for the refund to appear may vary depending on the customer's bank or payment service provider.

8. Refund Amount

Where a refund is approved, the refundable amount will depend on the circumstances of the case.

Shipping charges may not be refundable where the order was correctly fulfilled and delivered.

Where the issue is confirmed to have resulted from an error by Hue Artisans, we will determine the appropriate refund or replacement in accordance with this policy and applicable law.

9. Products Not Eligible for Refund

The following are generally not eligible for cancellation, return, or refund:

  • Customised or personalised products

  • Products damaged due to misuse or improper handling

  • Products altered or modified by the customer

  • Products used after delivery

  • Products returned without prior approval

  • Products where the customer simply changes their mind

  • Products where incorrect information was provided by the customer for customisation

This does not limit any rights available to customers under applicable consumer protection laws.

10. Refund for Unfulfilled Orders

If Hue Artisans is unable to fulfil an order after payment has been successfully received, we may cancel the order and issue a refund for the amount paid for the unfulfilled order.

The refund will generally be processed to the original payment method.

11. Failed or Duplicate Payments

If your payment is deducted but the order is not successfully created, please contact us with the relevant transaction details.

If we receive a duplicate payment for the same order, the excess amount will be reviewed and, where confirmed, refunded to the original payment method.

12. Refund Request Process

To request a cancellation, replacement, or refund, contact us using the details below.

Please include:

  • Customer name

  • Order number

  • Date of purchase

  • Product name

  • Reason for the request

  • Photographs/videos where applicable

We may request additional information to verify the request.

13. Fraudulent or Abusive Refund Claims

Hue Artisans reserves the right to investigate suspicious, fraudulent, or abusive refund and return requests.

We may decline requests where there is reasonable evidence of:

  • Intentional product damage

  • Repeated abusive return behaviour

  • False claims

  • Misuse of the return/refund process

  • Fraudulent transactions

Nothing in this section limits any rights available to consumers under applicable law.

14. Changes to This Policy

Hue Artisans may update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

15. Contact Us

For cancellation, return, replacement, or refund-related queries, please contact:

Hue Artisans

Email: hueartisans1623@gmail.com
Phone: +91 7975431079
Business Address: B405, Signature Splendor, Bandapura Rd, Madivala, Bangalore, 562107

Website: www.hueartisans.com

IMPORTANT

Customised and personalised products are non-refundable and non-returnable, except where the product is damaged, defective, or incorrectly produced by Hue Artisans.

By placing an order with Hue Artisans, you acknowledge that you have read and agreed to this Cancellation & Refund Policy.