TERMS & CONDITIONS

Last Updated: 29 August 2026

Welcome to Hue Artisans. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. About Hue Artisans

Hue Artisans is an e-commerce brand offering DIY painting kits, handcrafted products, scented candles, and other creative products.

Throughout this website, the terms "we," "us," "our," and "Hue Artisans" refer to Hue Artisans. The terms "you," "customer," and "user" refer to the person accessing our website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.

• The information provided by you during checkout is accurate and complete.

• You will use our website and products only for lawful purposes.

3. Products and Product Information

We make every effort to ensure that product descriptions, photographs, colours, dimensions, and other information displayed on our website are accurate.

However:

• Actual product colours may vary slightly depending on your device or screen settings.

• Handmade products may have minor variations in colour, texture, finish, or appearance.

• Product dimensions may have minor manufacturing or handmade variations.

• DIY kits may contain components that have minor variations from photographs shown on the website.

Such minor variations will not generally be considered defects.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products without prior notice.

• Modify product specifications or pricing.

• Cancel an order if a product is unavailable or cannot be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

5. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, the price applicable at the time your order is successfully placed will generally apply to that order.

We accept payments through the payment methods made available at checkout, including online payment methods processed through our payment gateway partners.

You agree to provide accurate billing and payment information when placing an order.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled if:

• The product is unavailable.

• There is an error in the product listing or price.

• The payment is unsuccessful or reversed.

• The order appears fraudulent or suspicious.

• We are unable to deliver the product to the provided address.

If we cancel an order for any such reason after receiving payment, the eligible amount will be refunded.

7. Shipping and Delivery

Orders will be processed and shipped according to the timelines mentioned in our Shipping Policy.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

Customers are responsible for providing a correct and complete delivery address and contact details.

Hue Artisans will not be responsible for delays caused by incorrect information provided by the customer.

For complete information, please refer to our Shipping Policy.

8. Cancellation, Returns and Refunds

Order cancellation, returns, replacements, and refunds are governed by our Cancellation & Refund Policy.

Customers are encouraged to review the policy before placing an order.

Certain products may not be eligible for return or cancellation due to their nature, condition, hygiene considerations, or other applicable restrictions. The applicable eligibility will be specified in our policy or product listing where relevant.

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within the timeframe specified in our Cancellation & Refund Policy.

We may request:

• Photographs or videos of the package and product.

• Order details.

• Unboxing evidence where reasonably required.

• Other information necessary to investigate the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

10. DIY Products and Safety

Some Hue Artisans products are creative DIY products intended for painting, crafting, decorating, or similar activities.

Where applicable:

• Children should use products under appropriate adult supervision.

• Paints, brushes, small components, magnets, or other accessories should be used responsibly.

• Products should not be consumed.

• Small components may present a choking hazard to young children.

• Customers should follow any safety instructions included with the product.

Parents, guardians, and adult users are responsible for determining whether a product is appropriate for the intended user.

11. Intellectual Property

All content appearing on this website, including but not limited to:

• Brand name and logo

• Product photographs

• Graphics

• Designs

• Illustrations

• Text

• Product descriptions

• Videos

• Website layout

• Marketing materials

is owned by or licensed to Hue Artisans unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

12. User-Submitted Content

If you voluntarily submit reviews, photographs, feedback, testimonials, or other content to Hue Artisans, you grant us permission to use, reproduce, publish, display, and share that content for legitimate business and marketing purposes, subject to applicable law.

You confirm that any content submitted by you does not violate the rights of another person or entity.

13. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of the website.

• Upload malicious software or harmful code.

• Use automated systems to copy or scrape website content without permission.

• Provide false or misleading information.

• Engage in fraudulent transactions.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

14. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, communication platforms, and other service providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

Hue Artisans is not responsible for the independent policies or practices of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, Hue Artisans will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict any rights or protections available to consumers under applicable Indian law.

16. Force Majeure

Hue Artisans will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, transportation disruptions, strikes, technical failures, or other unforeseen events.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable courts and legal authorities having jurisdiction over the business, subject to applicable consumer protection laws.

20. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our products, please contact us:

Hue Artisans

Email: hueartisans1623@gmail.com
Phone: +91 7975431079
Business Address: B405, Signature Splendor, Bandapura Rd, Madivala, Bangalore, 562107

Website: www.hueartisans.com

We will make reasonable efforts to respond to customer queries within a reasonable period.

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By using the Hue Artisans website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.