SHIPPING POLICY

Last Updated: 29 August 2026

At Hue Artisans, we aim to process and deliver your orders safely and within the estimated delivery timelines provided at checkout.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, festive seasons, or periods of unusually high order volumes, processing may take additional time. If there is a significant delay, we will make reasonable efforts to inform you.

2. Shipping Availability

We currently offer shipping across India, subject to courier service availability for the delivery address provided.

Some remote or restricted locations may have longer delivery timelines or may not be serviceable by our courier partners.

If your location is not serviceable, we will contact you using the details provided with your order.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

• Metro cities: 2–5 business days

• Other locations: 3–7 business days

• Remote areas: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer during weekends, public holidays, festive periods, extreme weather conditions, courier disruptions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Hue Artisans may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through the contact details provided by you.

You can use the tracking information to check the current status of your shipment.

Please allow some time after dispatch for tracking information to become active in the courier system.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid contact number

Hue Artisans will not be responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to us.

If the customer is unavailable, provides an incorrect address, does not respond to the courier, or otherwise prevents delivery, the order may be returned to the sender.

Any re-shipping of a returned order may be subject to additional shipping charges.

8. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

• Courier network delays

• Weather conditions

• Natural disasters

• Public holidays

• Festivals or peak shopping periods

• Transportation disruptions

• Strikes

• Incorrect delivery information

• Remote delivery locations

• Government restrictions

• Other circumstances beyond our reasonable control

Hue Artisans will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend that you:

1. Take photographs of the package before opening it.

2. Record an unboxing video where possible.

3. Check the product immediately after opening.

4. Contact Hue Artisans as soon as possible if the product is damaged or missing.

Please refer to our Cancellation & Refund Policy for information regarding damaged, defective, missing, or incorrect products.

10. Missing or Incorrect Items

If you receive an incorrect product, missing component, or incomplete order, please contact us with your order details and photographs/videos of the package and its contents.

We will review the issue and, where applicable, arrange a replacement, missing-item shipment, or refund in accordance with our Cancellation & Refund Policy.

11. Undelivered or Returned Shipments

An order may be returned to Hue Artisans by the courier if:

• The address is incorrect or incomplete.

• The customer is unavailable after the courier's delivery attempts.

• The customer refuses delivery.

• The PIN code is not serviceable.

• The customer does not respond to courier communication.

• Other circumstances prevent successful delivery.

If a shipment is returned to us, please contact our customer support team.

Re-shipping may be subject to applicable additional shipping charges.

12. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on product availability, packaging requirements, warehouse processing, or courier arrangements.

If products are shipped separately, you may receive separate tracking information.

13. Change in Shipping Policy

Hue Artisans reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

Hue Artisans

Email: hueartisans1623@gmail.com
Phone: +91 7975431079
Business Address: B405, Signature Splendor, Bandapura Rd, Madivala, Bangalore, 562107

Website: www.hueartisans.com

We will make reasonable efforts to assist you with shipping-related queries.

By placing an order with Hue Artisans, you acknowledge and agree to the terms of this Shipping Policy.